Privacy Policy

 

1) Introduction

This Privacy Policy describes how AgedVanilla.com (referred to as “the Site,” “we,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

2) Collecting Personal Information

When you visit AgedVanilla.com, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

3) Device Information

Examples of Personal Information collected:

• Device type
• Version of web browser
• IP address
• Time zone
• Cookie information
• Pages viewed on the Site
• Search terms
• Interaction with the Site (e.g., clicks, scrolls)

 

Purpose of collection:

• To tailor the Site experience to your device and preferences
• To analyze Site usage patterns and trends
• To optimize the performance, usability, and effectiveness of the Site
• To enhance security and protect against fraudulent activities

 

Source of collection:

• Collected automatically when you access our Site using various technologies such as cookies, log files, web beacons, tags, or pixels

 

Disclosure for a business purpose:

• Shared with our processor WooCommerce for the purpose of managing and improving the Site’s functionality and user experience
• Data may also be shared with analytics providers to help us better understand how users interact with the Site

4) Order Information

Examples of Personal Information collected:

• Name
• Billing address
• Shipping address
• Payment information (e.g., credit card numbers, Apple Pay, PayPal)
• Email address
• Phone number

 

Purpose of collection:

• To fulfill orders and provide products or services to you as per our contractual obligations
• To process payment information securely and arrange for shipping and delivery
• To generate invoices, order confirmations, and receipts
• To communicate with you regarding your orders, inquiries, or customer service requests
• To screen orders for potential risk or fraudulent activities
• To provide you with relevant information or advertising based on your preferences, if you have opted in to receive such communications

Source of collection:

• Collected directly from you during the checkout process or when you create an account on our Site

Disclosure for a business purpose:

• Shared with our processor WooCommerce, associated sales channels, payment gateways, and shipping and fulfillment partners to facilitate order processing and delivery
• Certain order details may be shared with third-party service providers for fraud detection and prevention purposes, as necessary to protect our business and customers

5) Customer Support Information

In addition to the information mentioned earlier, when you reach out to us for customer support or for verification purposes, we may collect the following Personal Information:

• Name: We collect your name to address you properly and personalize our support interactions.
• Email: Your email address allows us to communicate with you regarding your inquiry or concern.
• Phone Number: Providing your phone number enables us to offer additional support or reach out to you if necessary for resolving your issue efficiently.
• Address (Optional): Optionally, you may provide your address to assist us in verifying your account or order details.

Purpose of Collection:

We collect this Personal Information for the purpose of providing customer support services to you or verifying your account or order details. Whether you contact us through email, phone, or other communication channels, or if we require address verification, the information you provide is utilized to address your inquiries, resolve issues, and ensure the accuracy and security of your account or order.

Source of Collection:

The Personal Information collected for customer support or verification purposes is directly obtained from you when you reach out to us for assistance or when address verification is necessary. Whether you submit an inquiry through our contact form, send us an email, or call our support line, when we require customer or order verification, the information you provide is voluntarily given by you.

6) Contact or Inquiry Forms

If you choose to contact us or submit inquiries through our contact form, we may collect the following Personal Information:

• Name: We collect your name to address you properly and personalize our responses to your inquiries.
• Email Address: Your email address allows us to respond to your inquiries and keep you updated on any follow-up correspondence.
• Phone Number (Optional): Providing your phone number is optional but may help us provide more efficient support or follow-up on your inquiry.

Purpose of Collection:

The Personal Information collected through contact or inquiry forms is used solely for responding to your inquiries, providing support, or addressing any concerns you may have.

Source of Collection:

The Personal Information collected through contact or inquiry forms is directly provided by you when you submit your inquiry or message through the form on our website.

7) Information on Children

AgedVanilla.com is not intended for, or directed at, individuals under the age of 13. We do not knowingly collect information about children under this age. If you are the parent or guardian and believe your child has provided us with Personal Information please contact us (see Contact) to request deletion.

8) Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: WooCommerce Privacy Policy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

9) Behavioral Advertising

At AgedVanilla.com, we may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. This allows us to enhance your shopping experience and present you with products or services that align with your preferences. Here’s how we utilize your information for behavioral advertising:

• Google Analytics: We utilize Google Analytics to gain insights into how our customers use the Site. This helps us better understand user behavior, preferences, and interactions with our website. For more information on how Google uses your Personal Information, please refer to Google’s Privacy Policy here. You can also opt out of Google Analytics here.
• Sharing with Advertising Partners: We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our trusted advertising partners. This enables us to deliver personalized advertising experiences to you. Some of this information may be collected and shared directly with our advertising partners or through the use of cookies or similar technologies, subject to your consent and preferences.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

Opting Out:

• Facebook
• Google
• Bing

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

10) Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

11) Retention

When you place an order through AgedVanilla.com, we will retain your Personal Information for our records unless and until you ask us to erase this information.

12) Automatic Decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor WooCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

13) CCPA – California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know:

• The categories and/or specific pieces of personal information they have collected about you.
• The categories of sources for that personal information.
• The purposes for which the business uses that information.
• The categories of third parties with whom the business discloses the information.
• The categories of information that the business sells or discloses to third parties.

You can make a request to know up to twice a year, free of charge.

Right to Delete:

You can request that businesses delete personal information they collected from you and tell their service providers to do the same, subject to certain exceptions (such as if the business is legally required to keep the information).

Right to Opt-Out of Sale or Sharing:

You may request that businesses stop selling or sharing your personal information (“opt-out”), including via a user-enabled global privacy control. Businesses cannot sell or share your personal information after they receive your opt-out request unless you later authorize them to do so again.

Right to Correct:

You may ask businesses to correct inaccurate information that they have about you.

Right to Limit Use and Disclosure of Sensitive Personal Information:

You can direct businesses to only use your sensitive personal information (for example, your social security number, financial account information, your precise geolocation data, or your genetic data) for limited purposes, such as providing you with the services you requested.

You also have the right to be notified, before or at the point businesses collect your personal information, of the types of personal information they are collecting and what they may do with that information. Generally, businesses cannot discriminate against you for exercising your rights under the CCPA. Businesses cannot make you waive these rights, and any contract provision that says you waive these rights is unenforceable.

For more information about your rights under the CCPA or to exercise your rights, you can visit the California Attorney General’s website: California Attorney General – CCPA

14) Cookies

AgedVanilla.com uses cookies to enhance your browsing experience and provide our services. For more information on the cookies we use and how to manage them, please see our full Cookies Policy

15) Do Not Track (DNT)

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not currently alter our data collection and usage practices when we detect such a signal from your browser. While some browsers may offer a “Do Not Track” setting that indicates a user’s preference not to be tracked across websites, there is no universally accepted standard for how websites should respond to these signals. As a result, our website does not change its behavior based on the presence or absence of a “Do Not Track” signal.

16) GDPR Compliance

The General Data Protection Regulation (GDPR) is comprehensive data protection laws that applies to businesses that collect, use, or process the personal data of individuals in the European Union (EU). AgedVanilla.com is committed to complying with the GDPR requirements to ensure the protection of our users’ personal data. Below, we outline how our privacy practices align with key GDPR provisions:

Contact Details (Article 13(1)(a)):

Our privacy policy includes the name, address, email address, and phone number of Aged Vanilla Company, LLC, the data controller responsible for determining the purposes and means of processing personal data.

Types of Personal Data Processed:

We provide detailed information about the types of personal data we collect, including data provided by users and data collected automatically by our website. By being transparent about the types of personal data we process and the reasons for processing, we ensure compliance with GDPR requirements (Article 13(1)(b)).

Lawful Basis for Processing Personal Data (Article 13(1)(c)):

We specify the lawful basis for processing personal data, ensuring that we process data only for legitimate purposes and with a valid legal basis as outlined in Article 6 of the GDPR. These legal bases include consent, contractual necessity, compliance with legal obligations, protection of vital interests, performance of a task carried out in the public interest, and legitimate interests pursued by the data controller or a third party.

How Personal Data is processed:

Our privacy policy outlines the purposes for which personal data is processed and ensures compliance with GDPR principles of purpose limitation and data minimization. We disclose any sharing of personal data with third parties and provide information on international data transfers, as required by the GDPR.

Retention Period for Personal Data:

We specify the retention period for personal data in accordance with the principle of storage limitation. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, as outlined in our privacy policy.

Data Subject Rights:

We inform users of their rights under the GDPR, including the right to be informed, right of access, right to rectification, right to erasure, right to data portability, right to restrict processing, right to object, and rights related to automated decision-making. Users can exercise these rights by contacting us using the information provided (see Contact) in our privacy policy.

Display of Privacy Policy:

Our privacy policy is prominently displayed on our website in compliance with GDPR norms. Users can easily access the privacy policy from any page on our website, ensuring transparency and accessibility regarding our data processing practices.

By implementing these measures, AgedVanilla.com demonstrates its commitment to GDPR compliance and the protection of user privacy rights. If you have any questions or concerns about our GDPR compliance or privacy practices, please contact us using the information (see Contact) provided in our privacy policy.

17) Amendments to the Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on AgedVanilla.com.

18) Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@agedvanilla.com or by mail at:

Aged Vanilla Company, LLC,
5900 Balcones Dr #10757
Austin, TX 78731, USA